your questions answered

FAQs

In case you might have questions, here is a collection of the most frequently asked questions with their respective answers. If you have any further questions, please do not hesitate to contact us at any time.

What are the Check-IN and CHECK-OUT TIMES?

You can check-in anytime between 2.00 pm and 10.00 pm. If you arrive earlier, you can store your luggage with us and chill at our common area, enjoy the pool or the beach.

Check-out time is between 8.00 am and 12.00 pm. For an earlier check-out, contact the front desk on the day before you leave.

If I have to leave early in the morning, how can I check-out early?  (before 08.00 am)?

Please contact our front desk on the day before you leave for an early check-out (and to get your key deposit back)

Can I request an early check-in or late check-out?

Yes, please contact us for an early check-in or late check-out request but please note, it will be subject to availability and a supplementary charge.

When and WHERE WILL BREAKFAST BE SERVED?

Breakfast will be served daily between 07.30 am and 10.30 am at our Restaurant. As our guest, you’re welcome to enjoy our complementary breakfast.

Is internet available at the hotel?

Pajamas Koh Chang offers free WIFI internet access to the guests in all the rooms, the common area and our Restaurant. The WIFI password can be found inside the rooms and on the sign at the front desk.

Do you accept credit cards?

We accept cash (Thai Baht) or Credit cards (Visa / Mastercard). Paying by Credit card in your home currency is free of additional surcharges. If you want to pay by Credit card in Thai Baht, a 3% surcharge will be added to the amount.

Can children stay in the room for free?

One child, aged under 4 years is eligible to stay in your Deluxe Double Room free of charge. Please note that breakfast for children will be charged at THB200 each. Please inform our staff at the front desk when checking-in about the children’s breakfast.

Can I have an additional bed in my room?

Yes, if you are staying in one of our Deluxe Double Rooms or Family Rooms, one additional bed can be added. 

How much do you charge for an extra bed?

There will be a surcharge of THB500 per night for an extra bed, breakfast is included in that charge.

Do you provide towels for the beach and pool?

Yes, we do. Two towels can be found in the Deluxe Double rooms and Family rooms. If you’re staying in a Dormitory Room, you will get one at the front desk when you check-in.

How many people sleep in a dormitory room?

In the Dormitory Rooms can sleep up to eight people. Each bed has a personal curtain for your privacy.

Can I have a bottom bunk in the dormitory room?

Our bed system in the Dormitory Rooms works on a first-come-first-served basis. Guests are allowed to choose any available bed in the room when they check-in. However, if you have any health/immobility issues, please inform us ahead so we can arrange the most suitable bed for you. Please note that all of our Dormitory Rooms are located on the 2nd and 3rd floor and can only be reached by stairs.

Can you help arrange a tour on the island?

We have a large variety of tours available on and off the island incl. Boat trips, Snorkel and Diving trips, Elephant camp visits and many more. And of course we have our own famous Bicycle tour and our beloved Cooking classes. Ask our staff at the front desk for more information.

Do you have any 7-Eleven or convenience store near the hotel?

A convenience store is located across the street, a 7-Eleven is a 7 minute walk away from our place. There you will find a Tesco and a local Thai supermarket as well as many different ATM’s and restaurants.

IS there an ATM nearby?

Yes, there are ATM’s of different bank branches available within a 7 minute walk from the hotel.

Are there Restaurants nearby?

We are very proud to have our own Restaurant on-site. It’s called Nong Bua Seafood and offers Seafood, Thai Food and Western Food. There are also other Restaurants within a 5-7 Minute walking distance.

Do you have motorbikes for rent?

We can arrange a rental through a trustworthy motorbike rental shop nearby. Rental fee per day (24h) starts at THB200, depending on the size of the motorbike.

As a deposit for your rental, you can either leave your passport OR a copy of your passport and THB3,000.

Do you have bicycles for rent?

Yes we do have own bicycles for rent. Price is THB150 per day (24h).

We also offer beautiful bicycle tours on Koh Chang. Ask the front desk for more information or visit SlowLifeCycling.com

How do I get from Bangkok to the Pajamas Boutique Hotel & Hostel on Koh Chang?

From Suvarnabhumi airport, there is a Mini-Van service leaving the Airport 3 times daily, at 7.30 am, 11.00 am and 2.00 pm. The ticket kiosk is located on the ground floor near exit number 8 at Suvarnabhumi airport. They will drop you off in front of the Pajamas Boutique Hotel & Hostel. Ferry is included in the ticket price.

From Suvarnabhumi airport, there are 3 flights daily to Trat, at 8.30 am, 11.40 am and 17.00 pm. There is a shuttle service available which can be arranged by us, price is THB550 per person, ferry ticket is included. Please make a reservation with us 2 days before your flight by email.

From Don Muang airport to Suvarnabhumi airport, there is a free shuttle service that leaves Don Muang airport at least every 30 minutes. Ride time will be approximately 50 minutes, depending on traffic. The bus leaves outside the Passenger terminal.

From Bangkok city, the Ekamai Bus Station is the most convenient gateway to Koh Chang. There are Buses leaving almost every hour from 5.00 am until 11.30 pm. The Bus Station can be reached by BTS Skytrain (Ekamai Station) or Taxi. The Bus will take 5-6 hours from Bangkok to Trat, depending on traffic. From the Trat Bus terminal you can take a local taxi called “Song-tiew” to the ferry pier and take a ferry to Koh Chang. Once you arrive at the island, there will be local taxis (white pick-up trucks) waiting at the pier. Tell the driver that you are staying at “Pajamas Klong Prao” and they will drop you off in front of our place. In case the Taxi driver didn’t understand “Pajamas Klong Prao”, show him this: “ปาจามัส คลองพร้าว”. The taxi will cost THB80 to THB100 per person depending on how many people are in the taxi.

Do you have a shuttle bus service from Trat airport to Pajamas Koh Chang?

Yes, there is a shuttle service available which can be arranged by us, price is THB550 per person, ferry ticket is included. Please make a reservation with us 2 days before your flight by email.

Which Ferry pier should I use and how much is the ferry?

There are two ferry piers that have ferries to Koh Chang. “Centerpoint Ferry” and “Aow Thammachart” (also known as “Koh Chang Ferry”, both of them will take you to Koh Chang but most of the transportations will take you to Centerpoint pier. Ferry cost THB80 per person for a one-way ticket. No need to purchase a return-ticket as you may go back using a different ferry pier, passenger tickets are always available.

When leaves the last ferry?

The ferry runs daily from 06.00 am to 7.30 pm from Centerpoint pier and 06.30 am to 7.00 pm from Aow Thammachart pier.

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